CUSTOMER CARE

Cozzi Sports strives to provide the best customer service possible.



For Customer Service and Support please call us toll free at  855-583-2683

Toll Free Hours

(M-F 10am – 8pm EST) (Sat-Sun 10am – 6pm EST)

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Shipment/Tracking Email and complete dashboard integration. Feel confident in knowing when your package is shipped and when it’s arriving.

We take great care in protecting your personal and order information. Your information is never shared and all orders are manually verified.

As we strive to be the best, we will always have the best pricing available on the latest gear from the top manufacturers in the industry.

We’re family owned and know what it takes to run a successful business. We set ourselves apart with outstanding customer service.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

855-583-2683

or send us an email to:

cozzisports@gmail.com

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RETURNS

All returns must be in original packaging and accompanied by the original receipt and returned within 30 days of purchase date. All sales are final after 30 days.

Returns must have a Return Authorization (RA) number, which may be obtained by email from cozzisports@gmail.com. The RA number must appear clearly on the out side of the box.

All return shipping charges are the responsibility of the customer and are not refundable unless the return results from an error on the part of cozzisports.com We will not accept COD charges. All returns must be made by UPS Ground or USPS (United States Postal Service) regular service to

 

Cozzi Sports

 3345 Hillside Ave

 New Hyde Park, NY 11040

Shipping and Handling charges are not refundable

We will not charge a restocking fee on items returned due to our error and we will rectify such problems promptly and without further charge to our customer.

 

A 10% restocking fee is applied if a return is requested after 21 days. We may charge a 20% restocking charge on items returned for exchange, or simply returned for other reasons or which are not in NEW condition which includes items not in original packaging.

 

Any Figure Skating Boot sold that has had holes drilled into them by the customer or another shop for the purpose of mounting a blade will be considered used, and will not be eligible for a refund.

If a parcel is refused, original and return shipping charges will be charged to your original form of payment

We understand that it may be necessary for an item to be exchanged due to fitting requirements. Requests for exchanges must be made in advance, by email to cozzisports@gmail.com. Please include the reason for the request for exchange. We will generate an RA number by return email.

In the case of all adjustments to your credit/debit card account, please allow up to two billing cycles for the adjustment to appear. We will process all refunds within 7 days of receipt of the returned merchandise.

FAQ

What is your Privacy Policy?

 

We acknowledge the privacy expectations of our customers and are committed to protecting the confidentiality of their personal information. Therefore we will observe the following Privacy Principles which are our guide to collection, retention and use of customer information in the conduct of our business. This when you use our website.

We use information concerning customers to conduct our business and provide you with products and services.

We also use the information to communicate with you and respond to your questions.

We have procedures in place to keep your information accurate and up-to-date.

We also have procedures to respond to requests to correct inaccurate information in a prompt manner.

Each of our employees is personally responsible for maintaining the confidentiality of customer information

We have established procedures to help prevent access to customer information by unauthorized persons, and while we may share information with companies we do business with, they are subject to the same or similar confidentiality procedures.

We do not disclose customer information to unaffiliated companies for their independent use.

At Cozzi Sports, the protection of information regarding our costumers is an important concern. As we expand our current customer relationships and develop new ones, we will remain committed to our priority that customer information be used in a proper manner and remain confidential.

 

How do I track my order?

 

It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines. Air orders placed before 1:00 PM Pacific typically ship same day. Air orders placed after 1:00 PM Pacific on a Friday will ship the following Monday. Orders containing customized products will be held until the custom product has been made.

 

You can check the status of your order by contacting our Customer Support for order status information.

 

How can I order?

 

Orders can be placed on our website 24 hours a day, 7 days a week. Do you want to email, chat or talk to a customer service representative? We welcome you to contact our customer service department to talk with our knowledgeable customer service representatives.

 

We accept Visa, MasterCard, American Express, and Discover Card. Debit cards are welcome but before making any large purchase, you may want to check with your card issuer to make sure you do not exceed your card’s daily or transactional limit. Please contact our team sales department for all purchase order inquiries.

 

All orders placed through CozziSports.com® are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order.

 

In order to guard against fraudulent activity, CozziSports.com® must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file). Incorrect information will cause a delay in the processing time of your order.

If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card issuer to make them aware of the shipping address. Informing your credit card issuer about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card issuer about an address notification may not only be necessary, but it will also speed up the verification process.

COZZI SPORTS